Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer.
I use this through out my site and have embedded it into my Content Publishing System. Customer and Visitors a like have the option to communicate with me, On-Line. It only makes sense since I am On-Line all day long …. RIGHT???
Adding Value to your site and your services, this is a great project!
Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase.
Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server and is open source GPL.
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2 users responded in this post
New update for this script is available.
The update takes care of some vulnerabilities.
I just updated and had no problems at all.
Another update is available for this great tool.
A Moderately Critical SQL injection vulnerability has
been discovered in Crafty Syntax Live Help Version 2.14.6
and prior. So it is *highly* recommended you upgrade or patch
your installation ASAP.